Tenant Information
Office hours 9 AM PT - 5 PM PT:
Monday-Friday
(562) 277-1182
After hours (Emergency):
Monday-Sunday
(562) 277-1182
Requesting Maintenance
There are two ways to request maintenance or repairs.
- Complete a Service Request for maintenance or repairs.
- Call our 24 Hour Maintenance Hotline outlined above to request maintenance.
If it is an emergency, please call us immediately.
(Note: If the situation involves a serious water leak, locate the main water valve in your unit and turn it to the off or closed position.)
- Items to consider before requesting maintenance
For faster resolution, review the following list of helpful tips and advice before calling maintenance.
- Smoke detector won’t work when tested monthly
- check and replace battery.
- Notify maintenance immediately if not working.
- Smoke detector beeps softly on and off
- Check and replace battery.
- Notify maintenance immediately if not working.
- No power to plugs or switches
- Check breaker panel or fuse box. Check and reset.
- Check breaker panel or fuse box. Check and reset.
- Garbage disposal won’t work
- Check and reset button on disposal unit
- Check and reset button on disposal unit
- No hot water
- Check thermostat on hot water tank.
- Is pilot light lit?
- Check breaker panel or fuses valve closed.
- Hot water “TOO HOT”
- Check thermostat on tank and turn down.
- Check thermostat on tank and turn down.
- Faucet or toilet leaks
- Turn off water fixture under sink, toilet at valve and notify maintenance.
- Turn off water fixture under sink, toilet at valve and notify maintenance.
- Toilet plugged
- Try plunger.
- If still plugged call maintenance.
- Sink plugged
- Check for hair and remove hair from drain
- Check for hair and remove hair from drain
- Heater not working
- Check thermostat
- Check button or pilot lights.
- Furnace covers on correctly?
- Is pilot light lit?
- Breaker tripped?
- Dishwasher won’t drain
- Clean food out of bottom of dishwasher.
- Clean float.
- Rinse dishes before washing.
- Use jet dry once a month.
- Jet dry prevents hard water build up.
- Refrigerator too warm or too cold
- Check thermostat and adjust temperature accordingly.
- Clean dust and lint off front and back grills.
- Clean out drain hole.