Tenant Information

Requesting Maintenance

There are two ways to request maintenance or repairs.

1. Complete a Service Request for maintenance or repairs.
   
   
2. Call our 24 Hour Maintenance Hotline outlined above to request maintenance.
   If it is an emergency, please call us immediately.

(Note: If the situation involves a serious water leak, locate the main water valve in your unit and turn it to the off or closed position.)

• Items to consider before requesting maintenance

For faster resolution, review the following list of helpful tips and advice before calling maintenance.

1.  Smoke detector won’t work when tested monthly
   • check and replace battery.
   • Notify maintenance immediately if not working.
     
     
2.  Smoke detector beeps softly on and off
   • Check and replace battery.
   • Notify maintenance immediately if not working.
     
     
3.  No power to plugs or switches
   • Check breaker panel or fuse box. Check and reset.
     
     
4.  Garbage disposal won’t work
   • Check and reset button on disposal unit
     
     
5.  No hot water
   • Check thermostat on hot water tank.
   • Is pilot light lit?
   • Check breaker panel or fuses valve closed.
     
     
6.  Hot water “TOO HOT”
   • Check thermostat on tank and turn down.
     
     
7.  Faucet or toilet leaks
   • Turn off water fixture under sink, toilet at valve and notify maintenance.
     
     
8.  Toilet plugged
   • Try plunger.
   • If still plugged call maintenance.
     
     
9.  Sink plugged
   • Check for hair and remove hair from drain
     
     
10.  Heater not working
    • Check thermostat
    • Check button or pilot lights.
    • Furnace covers on correctly?
    • Is pilot light lit?
    • Breaker tripped?
      
      
11.  Dishwasher won’t drain
    • Clean food out of bottom of dishwasher.
    • Clean float.
    • Rinse dishes before washing.
    • Use jet dry once a month.
    • Jet dry prevents hard water build up.
      
      
12.  Refrigerator too warm or too cold
    • Check thermostat and adjust temperature accordingly.
    • Clean dust and lint off front and back grills.
    • Clean out drain hole.