Tenant Information

Requesting Maintenance

There are two ways to request maintenance or repairs.

1. Complete a Service Request for maintenance or repairs.
2. Text or call our 24 Hour Maintenance Hotline outlined above to request maintenance.
   If it is an emergency, please call us immediately.

(Note: If the situation involves a serious water leak, locate the main water valve in your unit and turn it to the off or closed position.)

• Items to consider before requesting maintenance

For faster resolution, review the following list of helpful tips and advice before calling maintenance.

1.  The smoke detector won’t work when tested monthly
   • check and replace the battery.
   • Notify maintenance immediately if not working.
2.  Smoke detector beeps softly on and off
   • Check and replace the battery.
   • Notify maintenance immediately if not working.
3.  No power to plugs or switches
   • Check the breaker panel or fuse box. Check and reset.
4.  Garbage disposal won’t work
   • Check and reset the button on the disposal unit
5.  No hot water
   • Check the thermostat on the hot water tank.
   • Is the pilot light lit?
   • Check breaker panel or fuse valve is closed.
6.  Hot water “TOO HOT”
   • Check the thermostat on the tank and turn it down.
7.  Faucet or toilet leaks
   • Turn off the water fixture under the sink, and toilet at the valve and notify maintenance.
8.  Toilet plugged
   • Try plunger.
   • If still plugged, call maintenance.
9.  Sink plugged
   • Check for hair and remove hair from the drain
10.  Heater not working
    • Check thermostat
    • Check the button or pilot lights.
    • Are furnace covers on correctly?
    • Is the pilot light lit?
    • Breaker tripped?
11.  The dishwasher won’t drain
    • Clean food out of the bottom of the dishwasher.
    • Clean float.
    • Rinse dishes before washing.
    • Use jet dry once a month.
    • Jet dry prevents hard water build-up.
12.  Refrigerator too warm or too cold
    • Check the thermostat and adjust the temperature accordingly.
    • Clean dust and lint off the front and back grills.
    • Clean out the drain hole.