Requesting Maintenance

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There are two ways to request maintenance or repairs.

• Complete a Service Request for maintenance or repairs.
• Text or call our 24 Hour Maintenance Hotline outlined above to request maintenance.
• If it is an emergency, please call us immediately.
• (Note: If the situation involves a serious water leak, locate the main water valve in your unit and turn it to the off or closed position.)

Items to consider before requesting maintenance
For faster resolution, review the following list of helpful tips and advice before calling maintenance.

The smoke detector won’t work when tested monthly

• check and replace the battery.
• Notify maintenance immediately if not working.

Smoke detector beeps softly on and off

• Check and replace the battery.
• Notify maintenance immediately if not working.

No power to plugs or switches

• Check the breaker panel or fuse box. Check and reset.

Garbage disposal won’t work

• Check and reset the button on the disposal unit

No hot water

Check the thermostat on the hot water tank.
Is the pilot light lit?
Check breaker panel or fuse valve is closed.

Hot water “TOO HOT”

Check the thermostat on the tank and turn it down.

Faucet or toilet leaks

• Turn off the water fixture under the sink, and toilet at the valve and notify maintenance.

Toilet plugged

• Try plunger.
• If still plugged, call maintenance.

Sink plugged

Check for hair and remove hair from the drain

Heater not working

• Check thermostat
• Check the button or pilot lights.
• Are furnace covers on correctly?
• is the pilot light lit?
• Breaker tripped?

The dishwasher won’t drain

• Clean food out of the bottom of the dishwasher.
• Clean float.
• Rinse dishes before washing.
• Use jet dry once a month.
• Jet dry prevents hard water build-up.

Refrigerator too warm or too cold

• Check the thermostat and adjust the temperature accordingly.
• Clean dust and lint off the front and back grills.
• Clean out the drain hole.